Terms of Use

1. Acceptance of Terms

By accessing or using Ravex (the "Service"), an AI-powered customer engagement platform provided by PROME SOLUTIONS, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Use ("Terms").

If you do not agree to these Terms, you must not access or use the Service. By using the Service, you represent and warrant that you have the legal capacity to enter into a binding contract.

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website at ravex.ai and updating the "Last Updated" date above.

Material changes will take effect 30 days after posting, unless we specify otherwise. Your continued use of the Service after changes become effective constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and terminate your account.

3. Description of Service

Ravex is an AI-powered customer engagement platform that enables businesses to:

• Automate customer conversations and responses using artificial intelligence
• Provide multi-channel support across various communication platforms
• Analyze customer interactions, sentiment, and engagement patterns
• Generate actionable insights and analytics from customer data
• Integrate with existing business systems and workflows

The Service is provided on an "as available" basis. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason including but not limited to maintenance, updates, or business considerations.

We do not guarantee that the Service will be available at all times or free from errors, interruptions, or security vulnerabilities.

4. Account Registration

To access certain features of the Service, you must register for an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security and confidentiality of your account credentials, including passwords
• Restrict access to your account and computer or device
• Promptly notify us of any unauthorized access or use of your account
• Accept responsibility for all activities that occur under your account

You may only create one account per person or entity. You may not share your account credentials with others or allow others to access your account.

We reserve the right to suspend or terminate accounts that violate these Terms or appear to be fraudulent, abusive, or otherwise improper.

5. Subscription and Fees

Subscription Plans

Ravex offers subscription-based pricing plans that may be billed monthly or annually. By subscribing to a paid plan, you agree to pay all applicable fees associated with your selected subscription tier.

Billing and Payment

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). You authorize us to charge your designated payment method for all fees when due.

You are responsible for providing accurate and complete billing information and updating it as necessary. All fees are non-refundable except as expressly stated in our Refund Policy.

Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. You may cancel your subscription at any time through your account settings.

Price Changes

We reserve the right to change our subscription fees at any time. We will provide you with at least 30 days' advance notice of any price increases via email or through the Service.

Price changes will take effect at the start of your next billing period following the notice period. If you do not agree to the price change, you may cancel your subscription before the change takes effect.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service to:

• Violate any applicable federal, state, local, or international law or regulation
• Infringe upon or violate the intellectual property rights of others
• Transmit any material that contains software viruses, malware, or other harmful computer code
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks
• Use the Service to send spam, unsolicited communications, or bulk messages
• Interfere with, disrupt, or create an undue burden on the Service or its networks
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
• Resell, redistribute, or provide access to the Service to third parties without our express written permission
• Use the Service to harass, abuse, threaten, or intimidate any person
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Collect or store personal data about other users without their consent
• Use automated systems or software to extract data from the Service ("scraping")

We reserve the right to investigate any violation of this Acceptable Use Policy and take appropriate legal action, including terminating your account and reporting violations to law enforcement authorities.

7. Your Content and Data

Ownership

You retain all ownership rights to the content, data, and information you submit, upload, or transmit through the Service ("Your Content"). We do not claim any ownership interest in Your Content.

License Grant

By submitting Your Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, process, adapt, publish, transmit, and display Your Content solely for the purpose of providing, maintaining, and improving the Service.

Your Responsibilities

You are solely responsible for Your Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights to use Your Content
• Your Content does not violate any laws or third-party rights
• Your Content does not contain any material that is defamatory, obscene, or offensive
• Your Content complies with all applicable privacy and data protection laws

Content Removal

We reserve the right to review, monitor, and remove Your Content at any time if we believe it violates these Terms, is harmful to the Service or other users, or for any other reason in our sole discretion.

Data Handling

We process and handle customer data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and processing practices.

8. Intellectual Property

Our Intellectual Property

The Service, including all software, algorithms, user interfaces, designs, graphics, logos, text, and other content (excluding Your Content), is owned by PROME SOLUTIONS, LLC and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

"Ravex" and all related names, logos, product and service names, designs, and slogans are trademarks of PROME SOLUTIONS, LLC or its affiliates. You may not use such marks without our prior written permission.

Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes.

This license does not grant you any rights to:

• Access or use the source code, algorithms, or trade secrets of the Service
• Use the Service to develop competing products or services
• Remove, obscure, or alter any proprietary rights notices on the Service
• Use our trademarks or branding without our written permission

Feedback

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into our products and services without any obligation to you.

9. Third-Party Services

The Service may integrate with or provide access to third-party applications, websites, services, or content ("Third-Party Services"). These Third-Party Services are not under our control and are subject to their own terms and conditions and privacy policies.

We are not responsible for the content, functionality, security, or practices of any Third-Party Services. Your use of Third-Party Services is at your own risk, and you should review the applicable third-party terms before using them.

Links to Third-Party Services are provided for your convenience only and do not constitute our endorsement of such services.

We may disable integrations or remove access to Third-Party Services at any time without notice.

10. Confidentiality

Each party agrees to maintain the confidentiality of any confidential information received from the other party ("Confidential Information") and to use such information only for the purposes of performing under these Terms.

Confidential Information does not include information that:

• Is or becomes publicly available without breach of these Terms
• Was rightfully in the receiving party's possession before disclosure
• Is independently developed by the receiving party without use of Confidential Information
• Is rightfully received from a third party without restriction

The obligations in this section survive termination of these Terms for a period of five (5) years.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, secure, or free from viruses or harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content or information provided through the Service
• Warranties that the Service will meet your requirements or expectations
• Warranties regarding the results obtained from the use of the Service

We do not warrant that AI-generated responses or recommendations provided by the Service will be accurate, appropriate, or suitable for your specific use case. You are solely responsible for evaluating the suitability and accuracy of any AI-generated content.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You may have other rights that vary by jurisdiction.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROME SOLUTIONS, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

This includes, without limitation, damages for:

• Loss of profits, revenue, sales, business, or anticipated savings
• Loss of data or information
• Loss of business opportunity, goodwill, or reputation
• Business interruption or downtime
• Cost of procurement of substitute services
• Any other intangible losses

The above limitations apply regardless of the legal theory upon which the claim is based (whether contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless PROME SOLUTIONS, LLC, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your Content, including any claims that Your Content infringes or violates any third-party intellectual property rights
• Your violation of any applicable laws or regulations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

This indemnification obligation will survive the termination of these Terms and your use of the Service.

14. Term and Termination

Term

These Terms remain in effect while you use the Service or maintain an account with us.

Termination by You

You may terminate your account at any time by following the account closure process in your account settings or by contacting us at support@ravex.ai.

Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, effective immediately. Grounds for termination include, but are not limited to:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees or fraudulent payment activity
• Conduct that we believe is harmful to the Service, other users, or us
• Illegal activity or violation of applicable laws
• Extended periods of inactivity
• Requests by law enforcement or government agencies

Effect of Termination

Upon termination of your account or these Terms:

• Your right to access and use the Service will immediately cease
• We may delete Your Content and any data associated with your account in accordance with our data retention policies
• You will remain liable for all fees and charges incurred prior to termination
• Sections of these Terms that by their nature should survive termination will survive, including provisions regarding intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution

Termination does not relieve you of any obligations incurred prior to termination.

15. Governing Law and Disputes

Governing Law

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Jurisdiction and Venue

Any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the federal or state courts located in Delaware, United States. You irrevocably consent to the jurisdiction and venue of such courts and waive any objection to jurisdiction or venue.

Waiver of Jury Trial

YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Class Action Waiver

YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Time Limitation

Any cause of action or claim you may have arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.

16. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings, whether written or oral.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by our authorized representative.

Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this section is void.

Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Notices

We may provide notices to you via email to the address associated with your account, by posting on the Service, or by other reasonable means. You are responsible for ensuring that your contact information is current.

Notices to us must be sent to the address listed in the Contact Information section below.

Export Control

The Service may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations. You represent that you are not located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country.

Relationship of Parties

These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between you and us. You have no authority to bind us or make commitments on our behalf.

17. Contact Information

If you have any questions, concerns, or complaints about these Terms of Use, please contact us at: