Privacy Policy

Introduction

PROME SOLUTIONS, LLC ("Company," "we," "us," or "our") operates the website ravex.ai (the "Site") and provides the Ravex AI-powered customer engagement platform (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our Service. Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Definitions

• Site: Refers to ravex.ai and all associated web properties
• Service: Refers to the Ravex AI-powered customer engagement platform and all related services
• Personal Information: Information that identifies, relates to, describes, or could reasonably be linked with a particular individual
• Non-Personal Information: Information that does not identify you as a specific individual
• User: Any individual or entity that accesses or uses our Site or Service
• Customer: Any individual or entity that has entered into a service agreement with us

1. Information We Collect

We collect various types of information in connection with the Service we provide, including:

Personal Information

When you register for an account, make a purchase, or interact with our Service, we may collect the following personal information:

• Name (first and last name)
• Email address
• Phone number
• Company name and business information
• Billing address and payment information (credit card details, billing address)
• Account credentials (username and encrypted password)
• Job title and professional information
• Communication preferences and marketing opt-in/opt-out choices
• Customer service correspondence and support tickets

Usage Data

We automatically collect certain information when you access or use our Service:

• Browser type and version
• IP address and geographic location
• Device information (device type, operating system, unique device identifiers)
• Access times and dates
• Pages visited and features used
• Referring website addresses
• Usage patterns and feature interactions
• Log data and analytics information
• Performance metrics and error reports

AI Interaction Data

When you use the Ravex platform, we may collect:

• Conversations and messages processed through our AI platform
• Training data and examples provided by users
• Custom configurations and AI model settings
• Conversation analytics and insights
• Performance metrics of AI interactions

Note: Customer conversation data is processed solely to provide the Service and is not used to train our base AI models without explicit consent. See Section 14 for more details.

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device until they expire or you delete them
• Analytics Cookies: Used to understand how visitors interact with our Site
• Preference Cookies: Used to remember your settings and preferences
• Advertising Cookies: Used to deliver relevant advertisements to you

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service
• Process your transactions and manage your account
• Send you billing information, receipts, and payment confirmations
• Deliver the AI-powered customer engagement features you request
• Send administrative information, including service updates and security alerts
• Respond to your inquiries, comments, and provide customer support
• Monitor usage patterns and analyze trends to improve user experience
• Develop new features, products, and services
• Train and improve our AI models (with anonymization and your consent)
• Send promotional communications and marketing materials (with opt-out options)
• Conduct research and analysis to better understand our users
• Detect, prevent, and address technical issues, fraud, and security threats
• Comply with legal obligations and enforce our terms of service
• Protect the rights, property, and safety of our Company, users, and the public
• Facilitate business transfers, such as mergers or acquisitions

We process your personal information based on the following legal grounds: performance of a contract, legitimate interests, compliance with legal obligations, and your consent (where applicable).

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers and Vendors

We share information with third-party service providers who perform services on our behalf under confidentiality agreements. These service providers include:

• Payment processors and financial institutions
• Cloud hosting and infrastructure providers
• Email delivery and communication services
• Analytics and data analysis providers
• Customer support and helpdesk platforms
• Marketing and advertising partners
• Security and fraud prevention services

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to maintain the confidentiality and security of your information.

Legal Compliance and Law Enforcement

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (court orders, subpoenas, search warrants)
• Governmental or regulatory requests
• Legal claims or disputes
• Protection of our legal rights and property
• Investigation of potential violations of our terms of service
• Protection of the safety and security of our users and the public

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred or acquired by a third party as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information.

With Your Consent

We may share your information for any other purpose disclosed to you and with your consent.

We Never Sell Your Data

We do not and will not sell your personal information to third parties for monetary consideration. Your trust is important to us, and we are committed to protecting your privacy.

4. Data Security

We implement and maintain appropriate technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Data at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms
• Secure Infrastructure: Our servers are hosted in secure, SOC 2 compliant data centers
• Access Controls: Multi-factor authentication and role-based access controls limit access to personal information
• Network Security: Firewalls, intrusion detection systems, and DDoS protection

Operational Safeguards

• Regular security assessments and vulnerability testing
• Penetration testing by third-party security experts
• Employee training on data protection and security best practices
• Strict confidentiality agreements for all employees and contractors
• Background checks for employees with access to sensitive data
• Regular security audits and compliance reviews

Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Provide details about the nature of the breach and the information affected
• Explain the steps we are taking to address the breach
• Offer guidance on measures you can take to protect yourself
• Notify relevant regulatory authorities as required by law

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Transaction Data: Retained for 7 years to comply with financial recordkeeping requirements
• Usage Data: Typically retained for 24 months for analytics purposes
• Customer Support Records: Retained for 3 years after the last interaction
• Marketing Data: Retained until you opt-out or withdraw consent

Data Deletion

When you request deletion of your account or personal information:

• We will delete your personal information within 30 days of your request
• Some information may be retained in backup systems for up to 90 days
• Certain information may be retained longer if required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention)
• Anonymized or aggregated data may be retained indefinitely for analytics purposes

When we no longer need your information, we will securely delete or anonymize it using industry-standard data destruction methods.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Right to Portability: Request that we transfer your data to another service provider in a structured, commonly used format

Correction and Deletion

• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information ("right to be forgotten")

Control and Restriction

• Right to Restriction: Request restriction or limitation of processing of your information
• Right to Object: Object to processing of your information for certain purposes (e.g., direct marketing)
• Right to Withdraw Consent: Withdraw consent for processing where we rely on your consent as the legal basis

Marketing Communications

You can opt-out of receiving promotional communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at support@ravex.ai

Please note that even if you opt-out of marketing communications, we will still send you transactional and service-related emails.

Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: support@ravex.ai

We will respond to your request within 30 days. We may need to verify your identity before processing your request to ensure the security of your personal information.

7. Children's Privacy

Our Service is not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or under 16 in the European Economic Area). If you are under 13 years of age, please do not use or access our Service at any time or in any manner.

If we become aware that we have collected personal information from a child under the applicable age without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have collected information from a child under 13, please contact us immediately at support@ravex.ai.

8. Third-Party Links and Services

Our Site and Service may contain links to third-party websites, applications, and services that are not owned or controlled by PROME SOLUTIONS, LLC. This Privacy Policy applies only to information collected by our Service.

We are not responsible for the privacy practices, policies, or content of third-party websites or services. When you click on a third-party link or use a third-party service, you are subject to that third party's privacy policy and terms of service. We encourage you to read the privacy policies of every website you visit and every service you use.

We do not endorse, screen, or approve third-party websites or services, and we are not liable for their privacy practices or content.

9. International Data Transfers

Your information, including personal information, may be transferred to, stored at, and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have data protection laws that differ from the laws of your country.

Safeguards for International Transfers

When we transfer your personal information internationally, we take appropriate measures to ensure that your information receives adequate protection, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with service providers that include appropriate safeguards
• Certification under applicable data protection frameworks
• Ensuring recipients are located in countries with adequate data protection laws

By using our Service, you acknowledge and consent to the transfer of your information to the United States and other countries where we operate. If you have questions about international data transfers, please contact us at support@ravex.ai.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

Your CCPA Rights

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

Categories of Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (purchase history, transaction records)
• Internet or network activity (browsing history, usage data)
• Geolocation data
• Professional or employment-related information
• Inferences drawn from the above to create user profiles

How to Exercise Your CCPA Rights

To exercise your CCPA rights, please submit a verifiable consumer request to us by:

• Email: support@ravex.ai

Only you, or a person authorized to act on your behalf, may make a verifiable consumer request. We will respond to your request within 45 days.

We Do Not Sell Your Personal Information

PROME SOLUTIONS, LLC does not sell personal information to third parties for monetary or other valuable consideration. We have not sold personal information in the past 12 months.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract Performance: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our Service)
• Legal Compliance: Processing necessary to comply with legal obligations
• Consent: Processing based on your explicit consent (which you can withdraw at any time)

Your GDPR Rights

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at support@ravex.ai. We will respond within one month of your request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Notification of Material Changes

If we make material changes to this Privacy Policy that significantly affect your rights, we will provide you with notice at least 30 days before the changes take effect by:

• Sending an email to the email address associated with your account
• Posting a prominent notice on our Site
• Providing an in-app notification

Your continued use of our Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you should discontinue use of our Service and contact us to close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Service does not currently respond to DNT signals or similar mechanisms. If we do so in the future, we will update this Privacy Policy to describe how we respond to DNT signals.

14. AI Data Processing and Customer Data

As an AI-powered customer engagement platform, Ravex processes various types of data through artificial intelligence. This section explains our practices regarding AI data processing.

Customer Data Ownership

You retain all rights to your data. Any conversations, customer interactions, or end-user data processed through the Ravex platform belongs to you (the Customer), not PROME SOLUTIONS, LLC. We act as a data processor on your behalf.

AI Model Training

• No Training Without Consent: We do not use your customer conversation data to train our base AI models or improve our Service without your explicit consent
• Anonymization: If you provide consent for us to use your data for model improvement, we first anonymize and aggregate the data to remove all personally identifiable information
• Custom Models: Any custom AI models trained specifically for your use case remain private to your account
• Third-Party AI Providers: We may use third-party AI providers (such as OpenAI, Anthropic, or Google) to power certain features. These providers process data according to their own privacy policies and data processing agreements

Data Anonymization Practices

When processing data through our AI systems, we implement the following anonymization practices:

• Removal of names, email addresses, phone numbers, and other direct identifiers
• Replacement of specific references with generic placeholders
• Aggregation of data to prevent identification of individuals
• Use of differential privacy techniques where appropriate

Customer Responsibilities

As a Customer using Ravex, you are responsible for:

• Obtaining necessary consents from your end-users for data processing
• Ensuring compliance with applicable privacy laws in your jurisdiction
• Providing appropriate privacy notices to your end-users
• Configuring data retention and deletion settings appropriately
• Not processing sensitive personal data without appropriate safeguards

Data Processing Agreement

If you are a Customer subject to GDPR or similar data protection regulations, we will enter into a Data Processing Agreement (DPA) with you that includes Standard Contractual Clauses and other required terms. Please contact us at support@ravex.ai to request a DPA.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We are committed to working with you to obtain a fair resolution of any privacy concern or complaint. We will respond to your inquiry within 30 business days.