Cookie Policy

Introduction

This Cookie Policy explains how PROME SOLUTIONS, LLC ("Ravex," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website ravex.ai (the "Site") and use our AI-powered customer engagement platform (the "Service").

This policy should be read in conjunction with our Privacy Policy, which provides more detailed information about how we collect, use, and protect your personal information.

By using our Site and Service, you consent to the use of cookies as described in this Cookie Policy.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, smartphone, or other electronic device) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies contain information that is transferred to your device's hard drive. They help us recognize your device and remember certain information about your preferences or past actions on our Site.

Types of Cookies by Duration

• Session Cookies: Temporary cookies that are deleted automatically when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period of time or until you manually delete them

Types of Cookies by Origin

• First-Party Cookies: Cookies set by Ravex directly
• Third-Party Cookies: Cookies set by our service providers and partners

2. How We Use Cookies

We use cookies and similar technologies for several important purposes:

To Operate and Improve Our Service

Cookies enable core functionality of our platform, including authentication, session management, and security features. Without these cookies, the Service would not function properly.

To Understand How You Use Ravex

We use analytics cookies to understand how visitors interact with our Site, which pages are most popular, how users navigate through our platform, and identify areas for improvement.

To Personalize Your Experience

Functional cookies remember your preferences, settings, and choices so you don't have to re-enter them each time you visit.

To Provide Customer Support

Cookies help us provide better customer support by understanding your usage history and identifying potential technical issues.

3. Types of Cookies We Use

We use the following categories of cookies on our Site and Service:

Essential Cookies (Required)

These cookies are strictly necessary for the operation of our Service. They enable core functionality such as:

• Authentication and user login
• Security and fraud prevention
• Session management and state persistence
• Load balancing and performance optimization
• Remembering your privacy preferences
• Enabling secure transactions and payments

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your account preferences and settings
• Language and regional preferences
• Customized user interface elements and themes
• Previously entered form information
• Video player settings and preferences
• Chat and messaging preferences

If you disable functional cookies, some features may not work as intended, but the core Service will still be accessible.

Analytics Cookies

These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use this data to:

• Track pages visited and time spent on each page
• Analyze navigation patterns and user flow
• Monitor error messages and technical issues
• Understand browser types, device types, and screen resolutions
• Determine geographic location (country and city level)
• Measure performance and load times
• Generate aggregate statistics and reports

We primarily use Google Analytics for this purpose. The information collected is aggregated and anonymized, and does not identify individual users.

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns:

• Tracking visits from marketing campaigns and advertisements
• Measuring ad performance and conversion rates
• Retargeting and personalized advertising
• Social media integration and content sharing
• Limiting the number of times you see an advertisement
• Measuring the effectiveness of promotional campaigns

We may use services like Google Ads, Facebook Pixel, and LinkedIn Insight Tag for these purposes. You can opt-out of marketing cookies through your browser settings or the tools described in Section 6 below.

4. Third-Party Cookies

We use various third-party service providers that may set cookies on your device when you use our Service. These third parties help us operate our platform, analyze usage, process payments, and provide customer support.

Analytics Providers

Payment Processors

Customer Support Tools

Important: We do not have control over third-party cookies set by these service providers. Please refer to their respective privacy policies for more information about how they use cookies and how you can manage them.

5. Cookie Duration

The duration cookies remain on your device varies depending on their type and purpose:

Session Cookies

These cookies are temporary and are automatically deleted when you close your browser. They are primarily used for:

• Managing your login session
• Maintaining your navigation state
• Storing temporary form data

Persistent Cookies

These cookies remain on your device for a specified period or until manually deleted:

• Short-term (Hours to Days): Temporary preferences and recent activity
• Medium-term (Weeks to Months): User preferences and settings
• Long-term (Months to Years): Analytics data and marketing preferences

You can view and delete cookies at any time through your browser settings. Refer to Section 6 for instructions on how to manage cookies.

6. Managing Your Cookie Preferences

You have the right to choose whether to accept or reject cookies. You can manage your cookie preferences through your browser settings and opt-out tools.

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can typically:

• View and delete existing cookies on your device
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser
• Receive notifications when cookies are being set

Browser-Specific Instructions

Here are links to cookie management instructions for popular browsers:

Opt-Out Tools

You can also use the following industry opt-out tools to manage advertising and analytics cookies:

• Google Analytics Opt-out: Browser Add-on
• Network Advertising Initiative: NAI Opt-out Tool
• Digital Advertising Alliance: DAA Opt-out Tool
• European Interactive Digital Advertising Alliance: EDAA Opt-out Tool

7. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked.

Currently, there is no industry consensus on how to respond to DNT signals. Our Service does not currently respond to DNT signals or similar mechanisms transmitted by web browsers. If we adopt a standard for responding to DNT signals in the future, we will update this Cookie Policy accordingly.

You can still control cookies through your browser settings and the opt-out tools described in Section 6 above.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

If we make material changes that significantly affect your rights or how we use cookies, we will notify you by:

• Posting a prominent notice on our Site
• Sending an email to registered users
• Displaying an in-app notification

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

We are committed to addressing your privacy concerns and will respond to your inquiry within a reasonable timeframe.