Question 1

What is Ravex and how does it work?

Accepted Answer

Ravex is an AI-powered sales agent that automates customer engagement across multiple channels. It learns from your business data, connects to your existing tools, and engages with customers through email, chat, and social media in real-time. Simply connect your platforms, train the AI on your knowledge base, deploy it, and track its performance.

Question 2

How long does it take to set up Ravex?

Accepted Answer

Most businesses can get Ravex up and running in under 30 minutes. The setup process involves connecting your platforms, uploading your knowledge base, and configuring your preferences. Our guided onboarding ensures you can start engaging customers quickly without technical expertise.

Question 3

What platforms and tools does Ravex integrate with?

Accepted Answer

Ravex seamlessly integrates with popular CRM systems, helpdesk platforms, email marketing tools, and social media channels. This includes platforms like Salesforce, HubSpot, Zendesk, Intercom, and major social networks. Our API also allows custom integrations with your existing tech stack.

Question 4

How does the AI learn about my business?

Accepted Answer

Ravex uses advanced machine learning to understand your business by analyzing your knowledge base, product documentation, FAQs, and past customer interactions. You can train it with your specific business information, and it continuously improves through every customer conversation, learning your brand voice and customer preferences.

Question 5

Can Ravex handle complex customer queries?

Accepted Answer

Yes, Ravex is designed to handle sophisticated conversations and complex queries. When it encounters questions beyond its training, it can intelligently escalate to human team members while providing context. The AI learns from these escalations to improve its future responses.

Question 6

Is there a free trial available?

Accepted Answer

Yes, we offer a 14-day free trial with full access to all features. No credit card required to start. This gives you ample time to train the AI, test it with real customers, and see measurable results before committing to a paid plan.

Question 7

How is my data protected and is Ravex compliant with privacy regulations?

Accepted Answer

We take data security seriously with enterprise-grade encryption, SOC 2 compliance, and GDPR adherence. All customer data is encrypted in transit and at rest, and we never share your data with third parties. You maintain full ownership and control of your data at all times.

Question 8

What kind of support do you provide?

Accepted Answer

All plans include email support and access to our comprehensive knowledge base. Growth and Enterprise plans include priority support with faster response times, dedicated account managers, and phone support. Our team is committed to ensuring your success with Ravex.

Question 9

What are your uptime and response time guarantees?

Accepted Answer

Ravex guarantees 99.99% uptime backed by our SLA. Our AI responds to customer inquiries in real-time, typically within seconds. We monitor system performance 24/7 and have redundant infrastructure to ensure your customers always receive prompt, reliable service.

Question 10

Can Ravex scale with my growing business?

Accepted Answer

Absolutely. Ravex is built to scale from startups to enterprises. Our infrastructure handles everything from hundreds to millions of conversations per month. As your business grows, you can easily upgrade your plan and add more team members without any disruption to service.

Question 11

How is Ravex different from traditional chatbots?

Accepted Answer

Unlike basic chatbots with scripted responses, Ravex uses advanced AI to understand context, intent, and nuance. It engages in natural conversations, learns continuously, works across multiple channels, and proactively reaches out to customers. It acts as a true sales agent, not just a FAQ bot.

Question 12

How do I get started with Ravex?

Accepted Answer

Getting started is simple. Sign up for a free trial, connect your existing platforms through our intuitive dashboard, upload your business knowledge, and customize the AI to match your brand. Our onboarding wizard guides you through each step, and you can start engaging customers within minutes.

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